In early 2015 Bumitama rolled out new complaint process (Bumitama Complaint Flow Chart) which allocates clear organisational responsibility to ensure that all complaints are being reported and addressed at group-level.
The update on the complaints and grievances are shown below:
|RSPO Complaint Cases||Total Number of New Cases||5||5||4||4||1|
|Closed for Monitoring||1||1||3||0||0|
|Company||Date Filed||Date Closed||Status||Detail|
|PT Bumitama Gunajaya Abadi||13 Nov 2015||Box G – Close for monitoring||Click here|
|PT Andalan Sukses Makmur||18 Sep 2013||14 Aug 2015||Box H - Closed||Click here|
|PT Ladang Sawit Mas||7 Apr 2013||2 Sep 2015||Box H - Closed||Click here|
|PT Nabatindo Karya Utama||10 Mar 2013||17 Sep 2015||Box H - Closed||Click here|
|PT Hatiprima Agro||1 Jul 2012||21 Apr 2015||Box H - Closed||Click here|
The goal of the grievance mechanism is to enable our stakeholders to approach us first with any complaints, grievances and questions prior to raising external complaints, e.g. with the RSPO.
Grievances can be submitted through any of the following channels:
The grievance should include the following information:
All grievances lodged will be recorded, investigated and handled in a fair and transparent manner.